Customer Satisfaction

The results of a good or service meeting or exceeding the buyers needs and expectations.

Rescot understands that a company's business relationship with its customers is only as strong as its dedication to customer service. For this reason, Rescot Systems Group, Inc. boasts the most comprehensive, customer-oriented services in the market today. One significant development is the introduction of the Rescot Information Network, a customer-specific Internet website dedicated to providing you with real-time information and services:

• Check on your support call and customization request status; submit support questions and customization requests online
• Access your pharmacy billing history, including invoice reprint functionality
• Review clinical flashes from First DataBank^TM containing important announcements and changes to the National Drug Database File
• Register online for training classes; review the training schedule, seat availability, course descriptions, directions and accommodations
• Stay informed with Rescot's online newsletter, news flashes and press releases
• Keep abreast of Rescot's new cutting-edge products and technologies, such as our national WAN, online network third-party billing module, online MedicareB/DME billing module, Perpetual Inventory Control Module, and packaging and dispensing system interfaces
• Review the Rescot team and their duties; send emails directly to any Rescot associate
• Link to our strategic suppliers, government agencies and many other dedicated long-term care information sources

Advances in communication technology now allow us to supply information to our business partners faster and through more media channels then ever before. Rescot is continuously redefining the way long-term care pharmacy services are being delivered.

Value Added Services

The increased worth of a good or service resulting from added features, lower prices, and enhanced customer service that increase customer satisfaction.

At Rescot, additional features and functionality doesn't mean additional costs. As part of Rescot's base software offering, you receive:

• A real-time connection to Rescot's national Wide Area Network (WAN), Rescot.pipeline,^TM an Internet-accessible network that provides you with high-speed connection capabilities



• Unrestricted online drug pricing and clinical update service. Updated drug information is provided by First DataBank^TM on a weekly basis
• Add a drug to your inventory with a click of your mouse via a searchable 200,000-drug database
• Download new software versions, enhancements and upgrades at your convenience
• Use Query.pipe to access your data from anywhere in the world. Through a combination of Rescot.com and our WAN, you can use Query.pipe—our state-of-the-art, Internet-based query tool—to easily move data from your pharmacy system directly to your PC. This is done over an ultra-secure SSL connection utilizing 128-bit encryption and arrives at your PC as a Microsoft Excel^TM spreadsheet
• Three (3) software version upgrades per year and multiple maintenance upgrades averaging one per month
• Ad-hoc Query System—allows you to expand the system's reporting capabilities beyond its hundreds of ready-made report options. Sets of Access queries are also available for use in creating custom billing reports via our customer-only website
• Forty (40) person-days of training at Rescot's training facility in Trevose, PA
• Online access to Rescot's downloadable user guide library, with built-in bookmarks and search capabilities. Our complete user guide set is updated with each software release

  System Setup Order Processing Billing and A/R Medical Records

  Reports Inventory Control System Companion Modules System Administration

For information concerning our services please contact Joanne Sullivan at jsullivan@rescot.com.